Frequently Asked Questions

Everything you need to know about our nautical heritage and service.

How long does shipping take for domestic orders?

Standard UK delivery typically takes 2-4 business days. We also offer an expedited next-day service for orders placed before 1:00 PM GMT.

What is your return policy for maritime gear?

We offer a 30-day return window for most items, provided they are in original, unused condition with all tags attached. Please note that custom-cut ropes and rigging are non-returnable.

Do you ship your products internationally?

Yes, we ship our high-quality sailing apparel and equipment worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How do I care for my Arthur Beale oiled wool sweater?

To preserve the natural oils and water-repellent properties, we recommend hand washing in cool water with a specialized wool detergent and drying flat. Avoid machine washing or tumble drying.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.